Terms of Service

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the Website located at luce-new.rest and all related services, features, content, and functionality offered through it.

By visiting our Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise engaging with any of our digital or in-person services, you expressly accept and agree to be bound by these Terms. Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use the Website in any capacity. If you are accessing or using the Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to both you individually and the entity you represent.

Users must be at least 18 years of age, or the age of majority in their jurisdiction, to use this Website or place orders. By using this Website, you represent and warrant that you meet this age requirement. Minors under the age of 13 are strictly prohibited from using our Website in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through the Website at luce-new.rest, we offer the following services and features:

• Online Food Ordering: Customers may browse our menu and place orders for delivery, carryout, or dine-in service, subject to availability and operating hours.
• Menu Information: We provide detailed menu descriptions, pricing, nutritional information, and allergen notices to assist customers in making informed ordering decisions.
• Catering Services: We may offer catering packages for events, parties, corporate functions, and other gatherings. Specific catering terms may apply and will be communicated at the time of booking.
• Promotional Offers and Loyalty Programs: We may, from time to time, offer special promotions, discount codes, loyalty rewards, or membership programs, subject to their own terms and conditions.
• Gift Cards: We may offer electronic or physical gift cards redeemable for food and beverage purchases at Pizza Luce locations or through our Website.
• Account Services: Registered users may create and manage personal accounts to track order history, save payment methods, and manage preferences.
• Customer Support: We provide customer support via email and other available channels to address inquiries, complaints, and feedback.

We reserve the right to modify, suspend, discontinue, or update any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

Menu availability, pricing, and operating hours are subject to change without notice. Certain menu items may be seasonal or regionally limited. We do not guarantee that any specific menu item will be available at any given time.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

By using our Website and services, you agree to:

• Provide accurate, current, and complete information when registering an account, placing an order, or communicating with us.
• Maintain the security and confidentiality of your account credentials and promptly notify us of any unauthorized access or security breach.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our Website and services.
• Promptly update your account information to ensure it remains accurate and complete.
• Be responsible for all activities that occur under your account, whether or not you authorized them.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including but not limited to submitting false orders, fraudulent payment information, or misrepresenting your identity.
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or connected systems through hacking, password mining, or any other means.
• Transmitting any viruses, malware, ransomware, spyware, or any other malicious or harmful code through our Website.
• Scraping, crawling, or using automated tools to collect data from our Website without our prior written consent.
• Copying, reproducing, distributing, or creating derivative works from any content on our Website without our express written permission.
• Interfering with or disrupting the integrity or performance of the Website or the data it contains.
• Using our Website to send unsolicited commercial messages (spam) to any person.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Engaging in any activity that could disable, overburden, damage, or impair the Website or our servers.
• Circumventing or attempting to circumvent any security or access control features of the Website.
• Using our promotional codes, discount offers, or loyalty rewards in an abusive, fraudulent, or unauthorized manner.
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, or otherwise objectionable.
• Reselling our food products or services for commercial gain without our prior written authorization.
• Violating any third-party rights, including intellectual property rights or privacy rights.

We reserve the right to investigate any suspected violations of these Terms and to take appropriate action, including suspending or terminating your access to the Website, reporting violations to law enforcement authorities, and pursuing legal remedies available under applicable law.

4. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, menu designs, brand elements, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

The Pizza Luce name, logo, trade dress, and all related marks are trademarks or registered trademarks of Pizza Luce in the United States. You may not use any of our trademarks without our prior written consent. Nothing in these Terms grants you any right or license to use our trademarks, trade names, service marks, logos, domain names, or other brand features.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes of ordering food and interacting with our services. This license does not include any right to:

• Reproduce, distribute, or publicly display any content from our Website;
• Modify or create derivative works based upon our content;
• Use any data mining, robots, or similar data-gathering tools;
• Download or copy any account information for the benefit of another party; or
• Use our content for any commercial purpose without our express written consent.

Any unauthorized use of our intellectual property terminates the license granted herein and may violate applicable federal and state laws, exposing you to civil and criminal penalties.

If you believe that content on our Website infringes your copyright, please submit a notification to us at [email protected] in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes, delivery fees, service charges, or gratuities unless expressly stated otherwise at checkout.

5.2 Payment Methods

We accept payment through the methods indicated at checkout, which may include major credit cards, debit cards, digital wallets, and other payment services. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation and Cancellation

Upon successful placement of an order, you will receive an electronic confirmation. This confirmation constitutes acceptance of your order. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of suspected fraud, pricing errors, or unavailability of items. In such cases, we will notify you promptly and issue a full refund using your original payment method.

5.4 Refunds and Disputes

Refund requests are handled on a case-by-case basis. If you are unsatisfied with your order due to a quality issue, incorrect order, or other verifiable problem, please contact us at [email protected] within 24 hours of receiving your order. We will evaluate your request and, if warranted, issue a refund, credit, or replacement at our discretion. Disputes related to payment processing should also be directed to us before initiating a chargeback with your financial institution.

5.5 Gift Cards

Gift cards issued by Pizza Luce are non-refundable, non-transferable, and may not be redeemed for cash except as required by applicable state law. Lost or stolen gift cards will not be replaced without proof of purchase. Gift cards have no expiration date unless otherwise stated at the time of purchase.

6. Disclaimer of Warranties

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED THEREIN ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR INDIVIDUALS WITH SPECIFIC DIETARY RESTRICTIONS OR ALLERGIES.

While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that our food products are free from all allergens. Customers with food allergies or sensitivities are advised to contact us directly before placing an order. We are not responsible for any adverse reactions resulting from the consumption of our food products.

References to third-party websites, products, or services on our Website do not constitute an endorsement or recommendation. We make no warranties regarding third-party content or services.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT (15 U.S.C. § 41 ET SEQ.) AND RELEVANT STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH OUR WEBSITE BY ANY THIRD PARTY; OR
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

IN NO EVENT SHALL PIZZA LUCE'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its respective officers, directors, employees, agents, licensors, suppliers, and successors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your access to or use of the Website or services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any content you submit, post, or transmit through the Website;
• Your negligent or intentional misconduct; or
• Any fraudulent or deceptive conduct in connection with your use of our Website or services.

Pizza Luce reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with our defense. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce's primary place of business is located, without regard to its conflict of law principles.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising from or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

These Terms are subject to applicable federal laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Children's Online Privacy Protection Act (COPPA) (15 U.S.C. § 6501 et seq.); and
• The Digital Millennium Copyright Act (DMCA) (17 U.S.C. § 512).

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for information regarding your California privacy rights.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or your use of our Website or services, we encourage you to first contact us directly at [email protected] to attempt to resolve the matter informally. We will make reasonable efforts to address your concerns within thirty (30) days of receiving your written notice. The notice must describe the nature of the dispute and the relief sought.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising from or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon. The arbitration shall be conducted in English and shall take place in the United States in a location to be agreed upon by the parties.

THE PARTIES UNDERSTAND THAT BY AGREEING TO ARBITRATION, THEY ARE WAIVING THEIR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LITIGATION. YOU AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

10.3 Class Action Waiver

To the fullest extent permitted by applicable law, you waive your right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, or any consolidated or representative proceeding against Pizza Luce. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or to preserve the status quo pending arbitration.

11. Term and Termination

These Terms of Service are effective as of the date you first access or use the Website and shall remain in full force and effect while you continue to use the Website or maintain an account with us.

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your access to the Website and services, with or without notice and without liability to you, for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Requests by law enforcement or other government authorities;
• Discontinuation or material modification of the Website or services; or
• Unexpected technical or security issues.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to access and use the Website and services shall immediately cease. Termination does not relieve you of any obligations or liabilities incurred prior to the date of termination.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that impose continuing obligations.

12. Changes to Terms

Pizza Luce reserves the right to revise, amend, or replace these Terms of Service at any time and at its sole discretion. We will notify you of material changes by:

• Posting the revised Terms on this page with an updated "Last Updated" date;
• Sending an email notification to the address associated with your account (if applicable); or
• Displaying a prominent notice on the Website.

Your continued access to or use of the Website after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue your use of the Website and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at luce-new.rest.

13. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents. Please review our Privacy Policy carefully before using the Website.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website from our Website, you do so at your own risk, and you acknowledge that these Terms do not apply to your use of such third-party sites. We strongly advise you to read the terms and privacy policies of any third-party sites you visit.

15. Food Safety, Allergen, and Nutritional Information

We take food safety seriously and make reasonable efforts to provide accurate allergen and nutritional information on our Website and menus. However, our food products are prepared in a kitchen environment where cross-contamination with common allergens, including but not limited to wheat, dairy, eggs, nuts, soy, shellfish, and fish, may occur.

We cannot guarantee that any menu item is completely free from any allergen. Customers with known food allergies, intolerances, or dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order. Pizza Luce shall not be responsible for any adverse health reactions resulting from the consumption of our products by individuals who have not disclosed their dietary restrictions or who have been adequately warned of potential allergen risks.

Nutritional information provided on our Website is based on standard recipes and may vary due to portion size, ingredient substitutions, preparation methods, and seasonal availability.

16. Force Majeure

Pizza Luce shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, war, terrorism, civil unrest, government actions, labor disputes, utility failures, internet or telecommunications outages, or any other force majeure event. In such circumstances, we will make reasonable efforts to resume normal operations as soon as practicable and will notify affected customers where feasible.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the same subject matter.

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No waiver of any breach of any provision of these Terms shall be construed as a continuing waiver of other breaches of the same or other provisions.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that a court or arbitrator may modify any invalid or unenforceable provision to give effect to the original intent of the parties to the maximum extent permitted by applicable law.

19. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Pizza Luce may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

20. Electronic Communications and Consent

By using our Website and services or communicating with us electronically, you consent to receive electronic communications from Pizza Luce. These communications may include order confirmations, receipts, customer service responses, promotional offers, and legal notices. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirement, including any requirement that communications be in writing.

If you wish to opt out of promotional communications, you may do so at any time by following the unsubscribe instructions included in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or service-related messages.

21. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service or our services, please do not hesitate to contact us using the information below. Our team is committed to responding to all inquiries in a timely and professional manner.